Dana O. Fritz
Funeral Director/Embalmer
Funeral Service has always been a calling for me, even as a young child, it is the only thing that I ever wanted
to do. I learned early on of the meaning and tradition of bringing families together to honor their loved ones.
I grew up in a small town in Minnesota. After graduation I attended the University of Minnesota where I graduated
with a Bachelor Degree in Mortuary Science. Following graduation I had the opportunity of working in both the small
family owned funeral home as well as a large firm setting. Though my heart has always been in funeral service I
wanted to find more ways to help families during their great loss and I found that in donation services. I was
privileged to watch families see beyond their grief and give to others through both whole body and organ and tissue
donation. I was honored to lead a team in recoveries for transplantations. Donation services was one
of the most rewarding things I have done, however, funeral service is my passion. In February of 2008 I relocated
to Bend where I began managing a funeral home and crematory. I recently joined the Daniel Family Group and
am very excited about this new career opportunity and look forward to becoming more active in my new community.
In my free time, I enjoy participating in any sport that involves water, watching movies, spending time with friends, and
more than anything, the warmth of family.
Carl Michael Keating
First Responder/Cemetery Sexton
Carl became part of our team in early 2002. He started his duties as the Deschutes
Memorial Garden and Chapel Cemetarian, handling the details of burials and so much more. He
is now in charge of all cemeteries in our area except the city owned Pilot Butte Cemetery. His
sensitivity to people in need has proven to be so powerful, folks started to ask that Carl be sent
to their homes to lend support at that all important - time of death. His presence is calming – He
is our first responder.
Carl grew up in Corvallis and attended Corvallis High School (class of 1982). He then moved to
Bend from Lebanon Oregon in 2001. Carl has 7 children and 3 grandchildren.
Carl enjoys hunting with his boys throughout Oregon, and although busy, Carl likes decking out his
home (The Doll House) for Halloween. In his spare time, he takes time for fishing and camping
at every opportunity.
Richard Van Deusen
Funeral Director/Embalmer
Dick is a native Oregonian and a graduate of Oregon State University, (B.S. Degree). He is also a
graduate of San Francisco College of Mortuary Science, (A.S. Degree). He returned to Central
Oregon 13 years ago. Dick has worked as a licensed mortician in Idaho, California, and
Oregon. He is also a licensed pre-need funeral plan provider and serves our community in this
capacity at Niswonger Reynolds.
Working for many years in a family owned and operated mortuary in San Francisco, Dick finally
decided to find the good life in Bend, Oregon. He is a member of the Elks lodge and attends the
St. Francis of Assisi Catholic Church. Dick and his wife have 5 grown children, and enjoy their
7 grandchildren as often as they can.
Glenda Downs
Administrative Assistant, Part-time
Glenda started to work for Mr. and Mrs. Reynolds at Niswonger-Reynolds as a teenager in the 1960s. She
started as the organist, flower car and pallbearer driver. "Funerals have changed tremendously in that
time period – there are so many options that families have today that were not even considered 40 years ago,"
Glenda observes.
She attended Oregon State University on a music scholarship and attended Central Oregon Community College,
where she received her Accounting Certificate. Glenda worked as an Accounting Assistant, an Accounts
Analyst and an Accounting Coordinator, before retiring in 2001.
"Four years into retirement, I realized that there was more that I wanted and needed to do with my life
and career. So after a few months, I applied and was granted a Funeral Director Apprentice License. I’ve
so enjoyed my years with Niswonger-Reynolds Funeral Home. Every one of our families is treated with the
utmost care, respect and honor – and every one of our families is treated with the same loving hand."
In addition to her work at Niswonger-Reynolds, she also directs the Chancel Choir of the United Methodist
Church. Glenda says, "I’m able to do two things that I hold dear – work in music and work with people!".
Glenda is married to Tom, who is the longest practicing funeral director (30 years) in Central
Oregon. They have a blended family of five children, seven grandchildren, one sweet Shih Tzu
puppy, Emmy, and their home is always abuzz with activity. "We are truly blessed with work we
love, family who we love and love us – Life is Good.".
Caroline Ertz
Bookkeeper
Caroline's duties include accounts payable, accounts receivable, payroll and taxes.
She earned her BA from Franklin & Marshall College. Caroline has been a bookkeeper
for over 20 years in environments ranging from an Architecture Firm to a Veterinary Hospital,
joining Niswonger Reynolds through Dawna and Jerome in April, 2004.
She and her husband Greg fell in love with Bend while here on vacation in 1999. "We
moved here in 2001 to escape the east coast and never looked back. Our children – Lily and
Jared - have four legs and fur and share our love of this beautiful part of the country. We
enjoy hiking, kayaking, snowshoeing and cross-country skiing. I still find myself coming
home from local shopping, looking at the mountains and can’t believe we really live here. I
love the juniper scented air, especially after it rains."
Pat Wibel
Administrative Assistant
Patricia Ann (Pat) Wibel has been with Niswonger-Reynolds Funeral Home, Bend since 2002 as an
administrative assistant supporting the funeral directors with the clerical work, using her calligraphy
skills when requested and serving the families as needed. She currently is semi-retired and supports
office staff using her office skills and experience.
Pat, her husband, Mike and 3 children Jennifer, Mike and Julie moved to Bend from Lynwood, California in
1975. Pat and her husband have been active at St. Francis of Assisi Catholic Church and community volunteers
during those years. This year they will celebrate their 42nd wedding anniversary.
Her husband opened an auto parts store which specialized in foreign car parts. Pat supported her
husband in the business by waiting counter and keeping the books. When the store closed after eleven
years, she worked at COCC for several years and then worked at the original Century 21 office for twelve years
before joining Niswonger-Reynolds Funeral Home.
Pat's main interests are spending time with her husband, children, five grandchildren and her little dog,
Billy, reading, gardening and doing the various arts and crafts skills she has learned.
Jerome and Dawna Daniel
Principals
Jerome and Dawna Daniel are passionate about maintaining a standard of
excellence in Funeral Service for our High Desert Communities, including Christmas Valley, Fort Rock, La
Pine, Gilchrist, Bend, Sisters and Redmond.
Jerome is a 4th generation Funeral Director and Embalmer, whose great grand father started one of the first "Funeral
Parlors" in Minnesota. Dawna has been working as a Funeral Director since 1993.
Jerome attended the University of Minnesota and graduated from San Francisco College of Mortuary
Science. Dawna earned her BS in Family and Consumer Studies from the University of Utah.
Jerome is currently serving on the Oregon Funeral Directors Association Board, a member of St. Francis
of Assisi Catholic Church a member of the Bend Elks and a past member and Paul Harris Fellow of Rotary. Dawna
is currently a member of Quota of Central Oregon and both are members of the local
Chamber of Commerce and contribute to
many local charities and organizations. They have been principals, owners and operators of 9
mortuaries, 5 cemeteries and 4 crematoriums over the span of their careers.
They have been blessed with 3 children and believe that family, immediate and extended, are the most
treasured thing in life. They feel privileged to live and work in Bend where they enjoy all the
outdoor activities that Bend has to offer, especially snow and water sports.